We deliver our perishable items on Wednesdays and our non perishable items are shipped Monday to Friday.

For perishable items:

- Please place your orders by 11pm Sunday for Wednesday delivery. Orders received after Sunday will be delivered the following Wednesday.

Please note that if a delivery date falls on a holiday then we will ship your order on the next suitable day. Please contact us at orders@theketofoodco.nz if you need to change your delivery day for any reason and we will help.

We ship with NZ Post (Courier Post).

Currently we only deliver our non perishable items (non temperature sensitive items) to rural addresses. We don't offer rural delivery for our perishable items such as our ready made meals. Please click on the link below to find out if you are located at a rural address.

CHECK YOUR ADDRESS HERE.

NZ Post typically delivers between 8am & 5pm. Please contact us if your order hasn't arrived so we can help :)

Yes we will notify you when the product is on its way to you by email or text. We will also confirm when the order has been delivered via email.

You can contact NZ Post with your tracking number if you want to talk to them directly on 0800 501 501. Below is a link to their contact details page.

https://www.nzpost.co.nz/contact-support/contact-list

For tracking, please CLICK HERE and enter your tracking number if you need to do so manually.

ou can freely pause or cancel your subscription through your website account (Click here) , or by contacting us at orders@theketofoodco.nz. Please keep in mind, we require a 4-day notice for cancellations, due to the preparation and shipping time for our perishable items. In case of a delivery scheduled on a public holiday, it will be shifted to the next business day, so ensure cancellations are made 4 days ahead of the regular delivery day.

Yes, you can login to your account to make changes. Click here and enter your email you made the purchase with.

• We offer FREE shipping on orders over $100! 🥳
  
• For Auckland deliveries we charge $8.00
  
• For the rest of the North Island we charge $10.00
  
• For the South Island we charge $15.00

Our Sous Vide Products are precooked so you can simply sear in the pan, or cook in the oven. Click here to learn more.

Our beef, lamb & chicken are sourced from local farms. Our Pork varieties come from local and overseas suppliers.

Each of our products has a unique shelf life, clearly marked with a 'best before' date.

Our sous vide meats are typically around 1 month shelf life if kept chilled.

To extend the life of our meals, sous vide meats, and sides, feel free to freeze them. Once thawed, they should be used within 1 day and always cooked before consumption.

Our sous vide proteins are sealed with a small amount of soft plastic and you can now enroll in The Softplastics Recycling Scheme with New Zealand Post, which allows you to recycle ALL of your other softplastics! ♻️

CLICK HERE to find out more and to join!

Did we mention our courier partner is carbon neutral!! :) LEARN MORE

Yes you can, so long as you are very careful about the quantity and carb/calorie content.

Some options for adding to your meals could include adding extra nuts, cheese or keto friendly veges & sides to boost your calories & protein should you need to. Another great option is to add konjac noodles or konjac spaghetti to increase the fiber and volume but with out the calories! Your keto your way! 👨‍🍳